Customer Service Specialist

Job Description

As a Customer Service Specialist at Tribeca Cabinetry, you will be a vital point of contact for our valued customers, providing exceptional service and support throughout their journey with our company. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will communicate with customers via various channels, such as phone, email, to maintain accurate records of interactions. Additionally, you will collaborate with internal teams to address customer needs, process orders, and provide timely updates. Your strong communication skills, problem-solving abilities, and customer-centric approach will contribute to maintaining high customer satisfaction and fostering long-term relationships with our clientele.

Responsibilities

• Respond to customer inquiries promptly and professionally through various communication channels.
• Provide product information, pricing details, and technical assistance to customers.
• Assist customers in selecting the right products and configurations to meet their specific needs.
• Address and resolve customer complaints, concerns, and issues in a timely and satisfactory manner.
• Collaborate with internal departments, such as sales, production, and logistics, to address customer needs and ensure seamless order processing and delivery.
• Process customer orders accurately and efficiently, ensuring timely shipment and delivery.
• Maintain accurate and up-to-date customer records, including contact details, interactions, and order history.
• Assist with after-sales support, such as returns, replacements, and warranty claims.
• Identify opportunities for upselling or cross-selling additional products or services to customers.
• Stay updated on product knowledge, industry trends, and company policies to provide accurate and relevant information to customers.
• Proactively seek customer feedback and suggestions to improve our products and services.
• Maintain a professional and friendly demeanor while delivering exceptional customer service.
  
  

Requirements and skills

• Associate’s or Bachelor’s degree in a related field is a plus.
• Proven experience in customer service or a related role, preferably in a retail or e-commerce environment.
• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Excellent problem-solving and conflict resolution abilities to address customer concerns and provide satisfactory solutions.
• Empathy and patience when dealing with customer inquiries or complaints.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Detail-oriented mindset and ability to maintain accurate records and documentation.
• Strong organizational and time management skills to handle multiple customer interactions simultaneously.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Positive attitude, resilience, and a customer-centric approach.
• Knowledge of the cabinetry industry and familiarity with custom or made-to-order products is a plus.
• Bilingual skills may be advantageous, depending on the customer demographic.

Job Type: Full-time – Salaried

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Experience Level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Setting:

• In-person
• Warehouse